Guest Service Attendant


Assist arriving and departing Guests with luggage, and transportation needs. Handles Guest opportunities/inquiries with established Four Diamond standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures.

Essential Functions

  • Responsible for practicing, supporting, and promoting Thunder Valley Casino s Winning Attitude Company-wide culture and demonstrating Thunder Valley Casino s AAA Four Diamond Service Standards at all times.
  • Participates in daily pre-shift meetings outlining activities and expectations to ensure AAA Four Diamond / Luxury standards achieved and maintained.
  • Greets guest upon arrival and departure, assisting with request such as directions, property questions, and reservations.
  • Respond to all Guest inquiries in accordance with established company policy, procedures and AAA Four Diamond / Luxury standards.
  • Transport guest in hotel vehicles as assigned.
  • Log, track and dispatch Bell and or Transportation request.
  • Handle group luggage, wheelchair, laundry, mail and room deliveries as assigned.
  • Check baggage for Guest at desk and assist with luggage pick up and drop off.
  • Work as a Door Person as needed.
  • Work as greeter in Porte Cochere.
  • Park and Retrieve guest cars.
  • Interact with Guest, Team Members and Management in a courteous and professional.
  • Fosters a success-oriented, accountable environment within the company.

Minimum Qualifications

  • High school or equivalent education preferred.
  • Must be at least 21 years old.
  • Previous Bell Person experience at an AAA Four Diamond / Luxury hotel property is preferred.
  • Previous customer service experience preferred.
  • Must be able to communicate effectively with Guest, Team Members and Management in both written and verbal form.
  • Oral communication - the individual speaks clearly and persuasively in positive or negative situations.
  • A clean driving record with no points. The successful candidate will be insurable to drive company and Guest vehicles alike.
  • Ability to drive both manual and automatic transmissions.

If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.